{"id":484,"date":"2019-07-26T15:03:24","date_gmt":"2019-07-26T12:03:24","guid":{"rendered":"https:\/\/pogenemistoad.ee\/privaatsuspoliitika\/"},"modified":"2025-09-09T10:21:21","modified_gmt":"2025-09-09T07:21:21","slug":"privaatsuspoliitika","status":"publish","type":"page","link":"https:\/\/pogenemistoad.ee\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><strong>Data Controller<\/strong><\/p>\n\n\n\n<p>The data controller for the pogenemistoad.ee website is O\u00dc A360 (registry code 14765249), located at Side 9-46, P\u00e4rnu City, P\u00e4rnu County, 80015, Estonia. Contact: phone +372 555 28 376, email <a>info@pogenemistoad.ee<\/a>.<\/p>\n\n\n\n<p><strong>Personal Data Processed<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name, telephone number, and e-mail address;<\/li>\n\n\n\n<li>Booking and purchase history (service, date, quantity, customer details);<\/li>\n\n\n\n<li>Payment-related data (transaction amount, payment method, payment status);<\/li>\n\n\n\n<li>Customer support interactions.<\/li>\n<\/ul>\n\n\n\n<p><strong>Purpose of Processing<\/strong><\/p>\n\n\n\n<p>Personal data are processed to manage customer bookings and orders.<\/p>\n\n\n\n<p>Purchase and booking history are used to compile overviews of services purchased and to analyze customer preferences.<\/p>\n\n\n\n<p>Payment details are used for processing transactions and issuing refunds.<\/p>\n\n\n\n<p>Contact details (email, phone number, customer name) are processed for customer support and resolving issues related to the service.<\/p>\n\n\n\n<p>IP addresses or other network identifiers are processed to provide the website as an information society service and for website usage statistics.<\/p>\n\n\n\n<p><strong>Legal Basis<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing is based on the performance of a contract with the customer.<\/li>\n\n\n\n<li>Processing may also be required for compliance with legal obligations (e.g., accounting, consumer dispute resolution).<\/li>\n<\/ul>\n\n\n\n<p><strong>Recipients of Personal Data<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal data are transmitted to the EscapeNavigator.com system for booking management and payment processing.<\/li>\n\n\n\n<li>Payment-related data are passed to Stripe Payments Europe, Ltd for secure payment processing.<\/li>\n\n\n\n<li>If accounting is handled by a third party, personal data are shared with that provider for accounting purposes.<\/li>\n\n\n\n<li>Data may also be shared with IT service providers as needed for website functionality or hosting.<\/li>\n<\/ul>\n\n\n\n<p><strong>Security and Access<\/strong><\/p>\n\n\n\n<p>Personal data are stored on servers operated by Zone Media O\u00dc (zone.ee) located within the European Union or a country recognized for adequate data protection.<\/p>\n\n\n\n<p>Access to personal data is limited to website staff who require it for customer support or technical troubleshooting.<\/p>\n\n\n\n<p>Appropriate physical, organizational, and technical measures are in place to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.<\/p>\n\n\n\n<p>Data transfers to processors (e.g., IT service providers, hosting, accounting) are governed by contracts, and these processors are obliged to implement suitable protection measures.<\/p>\n\n\n\n<p><strong>Access and Correction<\/strong><\/p>\n\n\n\n<p>Customers may request access to or correction of their personal data by contacting customer support.<\/p>\n\n\n\n<p><strong>Withdrawal of Consent<\/strong><\/p>\n\n\n\n<p>If processing is based on consent, clients may withdraw consent at any time by notifying customer support via email.<\/p>\n\n\n\n<p><strong>Retention<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Booking and purchase history is retained for 3 years, except where retention is required longer for accounting or consumer dispute resolution purposes.<\/li>\n\n\n\n<li>Data related to payments or consumer disputes are kept until resolution or the expiry of any statutory limitation period.<\/li>\n\n\n\n<li>Data required for accounting purposes are kept for 7 years.<\/li>\n<\/ul>\n\n\n\n<p><strong>Erasure<\/strong><\/p>\n\n\n\n<p>To request erasure of personal data, customers should contact customer support via email. Requests will be processed within one month, and the period for completion will be specified.<\/p>\n\n\n\n<p><strong>Data Portability<\/strong><\/p>\n\n\n\n<p>Requests for personal data portability submitted by email will be processed within one month. Customer support will verify the requester\u2019s identity and provide the data accordingly.<\/p>\n\n\n\n<p><strong>Direct Marketing<\/strong><\/p>\n\n\n\n<p>Email addresses and phone numbers may be used for direct marketing only with the customer&#8217;s explicit consent. Customers can unsubscribe at any time using a link in the email footer or by contacting customer support.<\/p>\n\n\n\n<p>If data processing is used for profiling related to direct marketing, customers have the right to object at any time by notifying customer support via email.<\/p>\n\n\n\n<p><strong>Dispute Resolution<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">Disputes related to personal data processing are handled by customer support. The data protection supervisory authority is the Estonian Data Protection Inspectorate (<a>info@aki.ee<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data Controller The data controller for the pogenemistoad.ee website is O\u00dc A360 (registry code 14765249), located at Side 9-46, P\u00e4rnu City, P\u00e4rnu County, 80015, Estonia. Contact: phone +372 555 28 376, email info@pogenemistoad.ee. Personal Data Processed Purpose of Processing Personal data are processed to manage customer bookings and orders. Purchase and booking history are used [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pgc_sgb_lightbox_settings":"","iawp_total_views":7,"footnotes":""},"class_list":["post-484","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy | Pogenemistoad<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pogenemistoad.ee\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy | Pogenemistoad\" \/>\n<meta property=\"og:description\" content=\"Data Controller The data controller for the pogenemistoad.ee website is O\u00dc A360 (registry code 14765249), located at Side 9-46, P\u00e4rnu City, P\u00e4rnu County, 80015, Estonia. 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