Terms and conditions

1. General terms and conditions

1.1. Pogenemistoad.ee website’s (from now on: “Website”) terms and conditions (from now on: “Terms and conditions”) apply OÜ A360, register code 14765249, e-mail: info@pogenemistoad.ee (from now on: “Provider”) to all the website users (from now on: “User”).

1.2. It’s allowed to use the website to everyone who accept terms and conditions.

1.3. Using the website means:  visiting the website and using the materials on the website for whatever goal on however way.

1.4. User, who makes a order/booking on the website, identifies himself/herself by adding he’s/her’s personal information to the booking system and pays for the order/booking, will automatically make a sales contract with the provider at that moment.

2. Services and materials

2.1. Provider will offer trough the website access to escape room’s introduction and to the booking system.

2.2. Information and materials which are in the website, cannot be published without the permission of the service provider.

2.3. Service provider can’t make the changes with materials, structure, content and more, whenever and however provider wants.

2.4. Service provider updates and controls carefully the honesty and trueness regulary but won’t guarantee the honesty and trueness and is not responsible for it or the loss coming out of it.

3. Booking and the price of service 

3.1. For booking, user is obligated to fill the blanks on booking system (first- and last name, phone number, e-mail) User can pay trough webpank links or on sight where service provider is located.

3.2. User is obligated to give the real information which are need to make the order/booking. Service provider will not be responsible for issues which can come because of false information.

3.3. Alle the prices on website are in euros and include VAT.

3.4. Provider is allowed to change the prices whenever provider wants/needs. When the prices are changed after user has already done a order/booking and payed for it, then provider is obligated to let the user know about it and make it possible to get the price which is available at that moment.

3.5. After the money transfer, provider is obligated to let user know about the successful transfer trough the e-mail user gave to provider trough the booking system.

4. Payment methods

4.1 Payments are possible via Estonian bank-links (Swedbank, SEB, Luminor, LHV, Coop) and credit card payments (Visa, Mastercard, Pocopay).

4.2 All payments are made outside of E-Shop in secured environment by payment provider Maksekeskus AS.

4.3 Seller does not have access to Customers bank or credit card data.

4.4 OÜ A360 is a personal data controller, OÜ A360 sends the personal data necessary for making payments to the authorized processor at Maksekeskus AS.

5. Intellectual belonging

5.1 All the copyrights in the website belong to provider.

5.2 Photos, graphics, texts, sounds, animations, videos, website’s design and other intellectual belongings are defended by the Estonia Republic’s laws and international conventions. Protected is website’s structure and it’s content.

6. Policy of Privacy

6.1 By using the services of OÜ A360 website, the Customer gives clear and conscious agreement to handling the personal information on terms stated in given contract.

6.2  Personal information provided by Customer is used to provide the Customer services and merchandise.

6.4 Seller can use the personal information provided by Customer to promote information about special offers and campaigns only if the Customer has given agreement for it.

6.5 Handling of personal data is encrypted, which guarantees the safety of personal information and banking information. Payment is made outside of E-Shop environment, handled by corresponding bank or service providers secure payment environment. E-Shop has no access to Customers bank or credit card information.

6.6 Seller takes responsibility to not give out any registered personal information to third-parties.

6.7 Personal information is handled by OÜ A360 (14765249, Pärnu maakond, Pärnu linn, Side tn 9-46, 80015).

7. User’s rights and obligations

7.1 User has the right to use the website within unity of terms and conditions.

7.2 User cannot use the materials or services on the website for the cause of fraud or for the cause of any law breaking action.

7.3 User has the obligation to follow the website’s rules and act with a good cause.

7.4 User is not allowed to use scripts, robots or other programs which are not for usual internet using.

7.5 User is forbidden to spread spam letters, chain letters, viruses and other technology, which can harm service provider or website.

8. Service provider’s rights and obligations

8.1 Service provider has the right to change the terms and conditions. Changes will apply at the moment when they are published in the website.

9. Retreating

9.1 Money, paid for the service, will be payed back only if user has not started using services. Retreating from booking less than 48h before the booking means no money will be payed back.

9.2 When user wishes to retreat from the order/booking, he/she has to contact as soon as possible via e-mail: info@pogenemistoad.ee

9.3 When retreating from the booking by right terms, money will be transferred back to the user as soon as possible but not later than 30 days after the retreatment. Money will be transferred to the same account it was ordering/ booking in the first place.

10. Responsibility 

10.1 Service provider is not responsible for delays, failures or interruptions which are caused because of the reasons which are out providers control, things like force majeure, electric failures, failures because of the internet service providers and more.

10.2 Provider is not responsible for possible harms or uncollected profit which could come from using or not using website. For any responsibility that comes, provider is responsible for only within the amount of sales price.

11. Applicable right and differences  

11.1 User and provider will cooperate based on terms and conditions, providers prices and by the laws of Estonia Republic’s obtaining laws.

11.2 If some points of the terms and conditions will be against the law of Estonia Republic, it will not change the other points in contract invalid.

11.3 All the different opinions will be solved by negotiations between user and provider. All the unnegotiable issues will be solved in the Estonian court.